Return & Refund Policy

Return policy

The return policy only applicable for any defective and damaged products. However customers can exchanges for any differences in size.

 

WE do not provide refunds. Customer can only change for another products of the same design type of a different size within 7 days of receiving the goods provided it is UNWORN. UNWASHED. UNALTERED. UNSCENTEDcondition with ALL TAGS ATTACHED.

 

  • If there are any price differences. You have to top up the differences. Buyer will bear the costs of deliveries, returns and taxes of imposed. Any product that you want to change for is subject to availability.
  • You must email or contact us within 7 days of order receipt and return your unwanted items within 7 days of receiving your products.
  • Email or contact us
  • Hotline: 0389220724
  • Email : sales@qasreena.my
What should I do when I received a defect item/ wrong item/ missing item?

For all orders with missing, defect or wrong item, email us at sales@qasreena.my with your order. You may call us at 013-2312021. We will advise accordingly.

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